Conditions of Use
Your Order
We accept orders by phone (646-397-WINE), via naturalwine.com, or in our Brooklyn retail store. We make every effort to ensure the wine you see on this website is the wine we have in stock, but occasionally, we may sell out of something you want. We will contact you immediately if you've ordered something that isn't available to ship.
We begin to process orders as soon as we receive them, and will try (weather permitting) to ship orders the next day. Any order that has not yet left the store can be modified, but please call us immediately if you want to make a change. Once an order has been shipped, we cannot change it.
Return Policy
New York State law only permits us to accept the return of wine that is defective; for such returns we can offer a replacement of the same item, refund the purchase amount to a credit card, or issue a store credit. If you believe your wine to be faulty, please let us know. Please cork and save the unused portion - we may need to arrange to have it returned to us.
Deliveries and Shipping
Neighborhood deliveries (half case minimum) are free.
Elsewhere in Brooklyn, Queens, and Manhattan, delivery is free with a minimum order of one case.
Outside of these areas, we use Fedex Ground as our default shipping method. Shipping costs will appear in your shopping cart before your order is processed.
Other Important Things
You must be at least 21 years of age to purchase alcoholic beverages. By placing your order with The Natural Wine Company, you have represented that you are at least 21 years old. All shipments of wine must be signed for by an adult over the age of 21.
Any wine sold to you from The Natural Wine Company is sold in New York and title passes to you, the buyer, in New York. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination. In the case of shipments outside New York State, the sole responsibility for complying with local regulations or tax requirements rests with the customer. Please call or email for additional information.
Privacy Policy
We will never sell your information or give it to any other party, period.
If you would like to sign up for our email newsletter, please click here. You can unsubscribe at any time simply by following the link at the bottom of any email we send you.
Security Policy
Your payment and personal information is always safe. Our website is secured with Secure Sockets Layer (SSL) software, certified by Comodo. It is the industry standard for secure ecommerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
If you have any concerns, please contact us.