You must be at least 21 years of age to purchase alcoholic beverages. By placing your order with The Natural Wine Company, you have represented that you are at least 21 years old. All shipments of wine must be signed for by an adult over the age of 21. FedEx will not deliver wine without an adult signature – it cannot be left at your door. Our local bike delivery people will also require an adult signature. Thank you!
We accept orders by phone (646-397-WINE), via naturalwine.com, or in our Brooklyn retail store. We make every effort to ensure the wine you see on this website is the wine we have in stock, but occasionally, we may sell out of something you want. We will contact you immediately if you’ve ordered something that isn’t available to ship.
We begin to process orders as soon as we receive them, and will try (weather permitting) to ship orders the same or next day. Any order that has not yet left the store can be modified, but please call us immediately if you want to make a change. Once an order has been shipped, we cannot change it.
All orders of 12 bottles or more are automatically discounted 10%. If you have a coupon you were emailed from the retail store, we may need to web-enable it. Email firstname.lastname@example.org if you have trouble using it.
New York State law only permits us to accept the return of wine that is defective; for such returns we can offer a replacement of the same item, refund the purchase amount to a credit card, or issue a store credit. If you believe your wine to be faulty, please let us know. Please cork and save the unused portion – we may need to arrange to have it returned to us.
Deliveries and Shipping
Otherwise, we use Fedex Ground as our default shipping method. Shipping costs will appear in your shopping cart before your order is processed.
Deliveries and shipments to New York State will be charged NY sales tax. In the case of shipments outside New York State, the sole responsibility for complying with local regulations or tax requirements rests with the customer. Please call or email for additional information.
We will never sell your information or give it to any other party, period.
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If you have any concerns, please contact us.